Cloud computing

Careful due diligence is required when picking technology to expedite accounts payable automation, says Kofax's Michelle Trapani.

Especially in a remote environment, the ability to adapt within days to shifting call volumes, different call center locations, new agent groupings, or utilizing a configurable interactive voice response system cannot be underestimated, says Genpact's Jason Osborne.

The number and type of channels for customer support are exploding – with Facebook Messenger, Apple Business Chat, and WhatsApp Business among the most recent additions. And channels are evolving, says Genpact's Jason Osborne.

Some U.S. states are opening new payments channels to cover the cost of coronavirus-induced remote learning programs.

Even before the pandemic, retailers were pushing terminal makers to adjust to new trends on the fly. Technology cycles have become even shorter now — if there even are development cycles anymore.

Compliance startup Shujinko is launching software designed to automate the cloud security compliance process for businesses, saying it makes the security audit far simpler and faster for businesses.

Connected devices have become a popular way for retailers to mitigate human contact, turning forward-looking projects into near-term necessities. To keep this transition on track, NCR is using Microsoft's cloud.

In the face of the current pandemic, what was a growing trend became a necessity for many businesses as shelter-in-place orders changed how they operate day to day, says OnPay's Katelyn Sullivan.

The need to quickly streamline business payments isn’t possible through manual processing, says Medius’ Daniel Saraste.

Extending more digital pay can help integrations with other functions such as enterprise resource planning, says Nvoicepay's Kristin Cardinali.