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Careful due diligence is required when picking technology to expedite accounts payable automation, says Kofax's Michelle Trapani.January 11Director of product marketingKofax
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Especially in a remote environment, the ability to adapt within days to shifting call volumes, different call center locations, new agent groupings, or utilizing a configurable interactive voice response system cannot be underestimated, says Genpact's Jason Osborne.December 2Global head of consumer bankingGenpact
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The number and type of channels for customer support are exploding – with Facebook Messenger, Apple Business Chat, and WhatsApp Business among the most recent additions. And channels are evolving, says Genpact's Jason Osborne.November 24Global head of consumer bankingGenpact
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Some U.S. states are opening new payments channels to cover the cost of coronavirus-induced remote learning programs.October 20
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Even before the pandemic, retailers were pushing terminal makers to adjust to new trends on the fly. Technology cycles have become even shorter now — if there even are development cycles anymore.October 16
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Compliance startup Shujinko is launching software designed to automate the cloud security compliance process for businesses, saying it makes the security audit far simpler and faster for businesses.October 13
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Connected devices have become a popular way for retailers to mitigate human contact, turning forward-looking projects into near-term necessities. To keep this transition on track, NCR is using Microsoft's cloud.October 9
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In the face of the current pandemic, what was a growing trend became a necessity for many businesses as shelter-in-place orders changed how they operate day to day, says OnPay's Katelyn Sullivan.September 17Head of partner developmentOnPay
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The need to quickly streamline business payments isn’t possible through manual processing, says Medius’ Daniel Saraste.August 28Senior vice president of strategy and innovationMedius
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Extending more digital pay can help integrations with other functions such as enterprise resource planning, says Nvoicepay's Kristin Cardinali.August 25Vice PresidentNvoicepay