Credit card issuers have been trying to outdo each other to offer the best rewards program. And it shows, as customer satisfaction rates with many (but not all) of their banks have never been higher in a yearly J.D. Power study. But they may not last forever.
Credit card issuers are still targeting high-spending customers, who tend to be resilient to economic swings, but competition at the top is brutal and marketing costs are high. At the other end of the credit spectrum, it’s a different story.
Balances 90 days past due are noticeably higher in 2017, new N.Y. Fed data shows. Though the trend has a lot to do with positives like economic expansion and easier access to credit, officials say it deserves careful attention.
Credit card issuers are beginning to see significant upticks in credit card account charge-offs, with Discover the latest to report a spike, flagging a 55% hike in losses during the most recent quarter. But what exactly is driving the increase?