Disruptors

The CEO of Citi’s innovation group says she and her staff of industry outsiders are driving change within the 215-year-old bank.

Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.

Wells Fargo is expanding its fintech accelerator so it is better positioned to connect with customers through channels like the internet of things.

By banding together, banks can negotiate better terms with startups and other tech companies, FIS' chief operating officer says.

A new company, bridge21, says it is using bitcoin to allow users to send money from the United States to Mexico at better rates than traditional payments companies.

The JPMorgan CEO detailed the bank's $9.5 billion technology budget, forthcoming upgrades and more.

The tech giant said it is enabling third parties to create financial services apps in the cloud.

Chatter about bank-nonbank combinations pops up frequently, as it did in a low-profile way this week, but there are reasons you should be skeptical even in these anything-could-happen times.

When retailers first started developing mobile wallet apps, they did so to fight back against Apple Pay and the banks. Today, they are working against a bigger threat: Amazon.com.