While global payments continue to grow at a steady rate, exceptions and investigations (E&I) cause friction that slows down the payment process. Approximately 2%-10% of payments lead to an inquiry, resulting in long resolution times, lack of transparency, and a suboptimal customer experience. Automating case resolution of E&I will allow financial institutions to eliminate inefficiencies and better serve their customers. Case resolution provides a centralized workflow and full audit trail, allows banks to exchange requests and responses in a timely, transparent and structured manner, and integrates seamlessly into existing bank environments.